This website is using cookies. By continuing to browse the site,
you are agreeing to our use of cookies. Find out more.

Frequently Asked Questions

What are the pricing policies for Group Dynamics online orders compared to phone and walk-in orders?
Group Dynamics has different pricing policies for online orders compared to phone and walk-in orders. Online orders can receive significant discounts, while phone and walk-in orders provide traditional parts service for customers who prefer speaking with a real person. The choice is yours whether you want to "click and save" or use our other options.

Can I receive discounts by ordering parts through the internet?
Yes, if you choose to order parts through the internet, you can receive significant discounts compared to phone and walk-in orders.

What currencies can I use for payment?
You can pay in Euros (EUR), US Dollars (USD), or British Pounds (GBP). Please select your preferred currency inside the hamburger icon shown at the top right of the screen during the payment process.

Do you provide traditional parts service for customers who prefer speaking with a real person?
Yes, we understand that not everyone is comfortable with technology, so we also provide traditional parts service for customers who prefer speaking with a real person. You can choose the option that suits you best.

Are all the parts supplied by Group Dynamics obtained from the manufacturer?
Yes, all parts supplied by Group Dynamics are obtained directly from the manufacturer. If any parts are not original, we will inform you on the proforma invoice.

Are Group Dynamics prices, tariffs, and offers binding?
No, Group Dynamics prices, tariffs, and offers are not binding and do not obligate us in any way.

How does VAT work for companies buying goods or services from another EU country?
When a company buys goods or services from another EU country, there are two ways to handle VAT. The first way is for the buyer to pay the seller's country's VAT. The second way is to register the transaction as an inter-company sale, where no VAT is collected. If the buyer pays VAT, they can include it in their VAT accounts just like they would for local purchases.

How does VAT work for private individuals buying goods or services from a different EU country?
When a private person buys goods or services from a different EU country, they usually pay the seller's country's VAT and do not have to pay any local VAT.

What is Group Dynamics' satisfaction guarantee?
Group Dynamics offers a Guarantee on all the products we sell. If the parts are incorrect, you can return them within 30 days of purchase for a refund. Group Dynamics will replace the parts, credit you, or refund your money, according to your choice.

How does Group Dynamics handle customer information and privacy?
Information on our customers and purchases are held in the strictest confidence and shall not be distributed outside of our company. No SIA Group Dynamics customer information has ever been sold or exchanged to any mail order companies.

What data does Group Dynamics collect and store when using the website?
When using the website, Group Dynamics collects and stores data for the purpose of system administration, website usage control, and improvement. This includes the total number of visits to the website, provider domain names, IP addresses, and other data that allows for statistical analysis. Personal data that can identify a person is not disclosed or allowed to third parties, except for specific circumstances such as "credit" type orders and the requirement to check personal data.

What are the payment terms and confirmation process for orders?
SIA Group Dynamics will confirm each order with an e-mail within 24 hours of a business day (Monday - Friday). Payment terms include a 50% prepayment for special orders, with the remainder charged once shipping costs have been assessed. Customers also have the option to arrange their own collection.

What is the return policy for purchased items?
SIA Group Dynamics will gladly accept the return of any purchased item. To initiate a return, unused items must be returned with the original Invoice Number and accompanied by a Return Authorization Number (RAN#). If a part was installed and failed, a description of the failure should be provided along with the Invoice Number. Returned parts need to be returned within 30 days of purchase.

What is the re-stocking policy for returned items?
If you purchase a standard SIA Group Dynamics stock item that is unopened and in its original packaging, you can return it without any extra fees. However, if the item was a special order or non-SIA Group Dynamics stock, a restocking charge of 50% plus any incurred expenses will be applicable. Please note that shipping, freight, customs declarations and import tax costs incurred during the return process are the responsibility of "you" the customer. A refund will be issued only after the condition of the returned parts is verified by our designated representative.

Is there a minimum order charge for orders under a certain value?
Yes, there is a minimum order charge of 25.00 euros for orders under the value of 100.00 euros, except by prior agreement with our spare parts department.

How does Group Dynamics handle special orders for non-stock parts?
For non-stock parts ordered on a customer's behalf, Group Dynamics requires a 50% prepayment initially. The remaining amount will be charged once all relevant shipping costs have been calculated.

What is the limitation of liability for Group Dynamics?
In no event shall Group Dynamics' liability exceed the purchase price of the commercial laundry spare parts. Group Dynamics shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the parts.

How does Group Dynamics handle pricing and discounts?
Group Dynamics has implemented a dynamic discounting system that calculates discounts based on the size of each individual order. The discount you receive will be directly proportional to the volume or value of the specific order you place with us. This allows for personalized discounts that reflect the value and scale of your business with us.

How does the dynamic discounting system work?
The dynamic discounting system applies discounts based on the volume or value of each individual order. The discount applied will be based on the order's volume or value, ensuring a fair distribution of discounts among our diverse clientele.

How does Group Dynamics ensure fair treatment and personalized discounts?
Group Dynamics aims to treat all clients fairly and provide a personalized experience. By tailoring discounts to the size of the order, we can offer competitive pricing that aligns with your specific needs.

What are the terms for modifications to pricing and discounts?
While we make every effort to maintain accurate and up-to-date pricing information, errors may occur. In the event of a pricing error, we reserve the right to correct the error and provide you with the accurate pricing information. If you have placed an order based on an incorrect price, we will contact you to inform you of the error and provide options for proceeding with the order.

What is the shipping process and associated charges?
Shipping charges are a combination of Freight Charges and Group Dynamics Handling charges. Normal freight charges for individual parts orders are approximately €30.00. However, shipping charges increase for heavier and larger items such as motors, drums, and laundry carts. Shipping options like Next Day Air, Second Day Air, and Saturday Delivery are also available, with charges available upon quotation.

What happens in case of typographical errors in pricing or descriptions?
While Group Dynamics makes every effort to assure accurate pricing and descriptions, typographical errors may occur. Group Dynamics is not responsible for such errors. Manufacturers' part numbers and illustrations are intended for identification purposes only. Customers hold the final responsibility of ensuring that the ordered parts are correct for their needs, including sizes, weights, and units of measure.

How should I handle receiving shipments and reporting damages?
Please inspect all shipments closely upon receipt and make notations of any visible abuse, damage, or missing pieces on the freight bill before signing it. It is important to note any visible damage to the exterior of the boxes and have the driver sign the freight bill accordingly. This will help in case of any damage claims. Additionally, it is crucial to inspect shipments for concealed damage upon delivery and immediately notify the carrier on any damage claims, whether concealed or otherwise. Following the proper notification procedure is essential to protect your rights of recovery.

What is the warranty policy for parts and equipment?
Part warranties adhere to the specific policies outlined by each manufacturer. These warranties are designed to cover defects arising from faulty materials or workmanship. However, it's essential to understand that the warranty does not extend to cover damage resulting from improper installation, misuse, or neglect in maintenance.

Customers should be aware that they bear the responsibility for all shipping costs associated with warranty claims related to manufacturing defects. It's important to note that the warranty exclusions encompass a range of items, including consumables and components integral to the functionality of the equipment.

For commercial laundry equipment, consumables such as Belts, Bearings, Control panel buttons and switches, Consumable components, Drive chains, Electrical wiring & connectors, Filters, Flexible hoses, Gaskets, Gear oils, Gears / Cogs, Heating elements, Keypads, Lubricants, Paddles, Agitator fins, Pump impellers, Sealant, Solenoid valves, Springs, Thermostats, Detergent dispensers, Batteries, and more fall outside the scope of the warranty.

Additionally, for catering equipment, components like Burner components, Igniters, Gas valves, Heating elements, Thermostats, Probes and sensors, Fan motors, Compressor components, and similar items are not covered by the warranty.

How does Group Dynamics handle orders with multiple brands of spare parts?
When ordering spare parts from multiple brands, Group Dynamics creates separate proformas for each brand, unless it's a stock item. This ensures a clear and detailed cost breakdown for each set of spare parts, including applicable taxes, shipping fees, and handling fees. Having multiple proformas allows for easy price comparison between different brands, helping you make an informed decision. If you have any questions or concerns regarding ordering from multiple brands, our customer service team is always ready to assist you.

What are the terms and conditions for ordering parts?
For ordering parts, the accepted terms are bank or PayPal payments. Sales tax is collected in Latvia. All bank charges are paid for by the buyer. Title will not transfer to the buyer until the transaction has cleared and full payment is received. Prices are subject to change without notice. Free delivery is applicable only to EU shipments within the continuous European Union via Ground shipping, with some exclusions mentioned in the terms.

What are the payment terms, sales tax, and warranty coverage?
Payment terms for orders are bank or PayPal. Sales tax is collected in Latvia. Part warranties are in accordance with each manufacturer's policies, covering defects in materials and workmanship. It's important to note that no commercial laundry equipment manufacturer offers a labor reimbursement warranty. Customers are responsible for all shipping costs associated with warranty claims for manufacturing defects.

What are the terms for free delivery?
Free delivery applies only to EU shipments within the continuous European Union via Ground shipping. However, it does not apply to specific items such as bearings, trunnions, drain valves, motor & gears, glass items, drums, inner baskets, motors, panels, soap, drain valves, spiders, or other bulky and heavyweight items. This offer cannot be combined with any other offers and is limited to one offer per order.

What should export customers note regarding pricing and export documentation?
The prices displayed for products or services do not include expenses related to processing export documentation unless explicitly mentioned. Export documentation may include various certificates and legalizations required for exporting products or services. If you require any specific export documentation, it is your responsibility to inform us of the requirements. Failure to do so may result in delays in delivery, and the subsequent costs for processing the necessary documents will be charged. It is important to communicate any export documentation requirements in a timely manner to avoid inconvenience or additional expenses.

How can I contact Group Dynamics for phone orders or any further questions?
If you would like to place an order over the phone or have any further questions, you can call or WhatsApp us at +371 2922 5156 for English-speaking customers or +371 2563 9959 for Russian-speaking customers. Our customer service team is available Monday to Friday, from 10:00 am to 5:00 pm (GMT+2). We are here to assist you with your orders and address any inquiries you may have.

Step by step instructions on how to make online spare parts enquiry >

Contact us >