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General Terms & Conditions of Sale

Please note that Group Dynamics has different pricing policies for online orders compared to phone and walk-in orders. If you choose to order parts through the internet, you can receive significant discounts. However, we understand that not everyone is comfortable with technology, so we also provide traditional parts service for customers who prefer speaking with a real person. It's up to you to decide whether you want to "click and save" or use our other options. Please be aware that all parts we supply are obtained from the manufacturer, and we will inform you on the proforma invoice if any parts are not original. Finally, please note that Group Dynamics prices, tariffs, and offers are not binding and do not obligate us in any way.

When a company buys goods or services from another company in a different EU country, there are two ways to handle VAT. The first way is for the buyer to pay the seller's country's VAT. The second way is to register the transaction as an inter-company sale, where no VAT is collected. If the buyer pays VAT, they can include it in their VAT accounts just like they would for local purchases. However, when a private person buys goods or services from a different EU country, they usually pay the seller's country's VAT and do not have to pay any local VAT.

Satisfaction Guarantee:
Group Dynamics offers a Guarantee on all the products we sell. If the parts are incorrect, return them within 30 days of purchase for a refund *(see restocking policy below). Group Dynamics will replace the parts, credit you or refund your money, your choice. Buying parts nowadays should be easy, not a hassle.

Privacy Statement:
Information on our customers and purchases are held in the strictest confidences and shall not be distributed outside of our company. Our Group Dynamics customers can feel secure, because no SIA Group Dynamics customer information has ever been sold or exchanged to any mail order companies.

SIA Group Dynamics informs that by indicating your e-mail address, you agree that it is included in the database and may be sent from the website notice / reminder of the started but not completed orders of goods.

When using the website, you agree that SIA Group Dynamics or any third party acting on behalf of can collect and store data that allows you to track and list:

  • the total number of visits to websites
  • provider domain names,
  • IP addresses
  • other data, the purpose of which is the purpose of system administration, as well as to control the use of the website and organize its improvement.

The data collected and compiled by SIA Group Dynamics on the Internet site for informational and statistical purposes is not shared with or transferred to other companies. Personal data that can identify an individual is strictly confidential and is not disclosed in this process, nor is it allowed to be shared with third parties, except for cases involving "credit" type orders where the verification of personal data is a requirement. Your privacy is of utmost importance to us, and we are committed to ensuring the secure handling of your information.

SIA Group Dynamics does not associate the user's IP address and e-mail address with the data allowing to identify this user. This means that every user's session will be registered, but the website will remain anonymous.

All materials that are sent or entered on the website become the property of SIA Group Dynamics, which SIA Group Dynamics as the owner of the website is entitled to use for its own purposes, except for the natural person data.

Please note that by presenting your e-mail address or sending any information to the website, you have agreed that SIA Group Dynamics is entitled to use these data only for the above-mentioned purposes.

SIA Group Dynamics will confirm each order with an e-mail within 24 hours of a business day (Monday - Friday). After receipt of payment Group Dynamics strives to ship orders that are available in stock within 24 hours of a business day. Parts not in stock will be ordered from the factory and an estimated delivery date will be given.

Storage Fees for "Own Collection" sales:
For spare parts purchased for own collection, customers are required to collect the items within five (5) working days after being notified that the parts are now in stock and ready for collection. In the event that the customer does not collect the parts within this specified time frame, a storage fee of 5.00 Euros per box will be applied for each additional day of storage.

Returns Policy:
SIA Group Dynamics will gladly accept the return of any purchased item. SIA Group Dynamics will credit the account (or method of payment) once the part has been received and all the information supplied.

The following terms apply to returned items:

  • If the item was unused & in its original packing, please return it to SIA Group Dynamics with the original Invoice Number and it MUST be accompanied by a RAN# (Return Authorization Number). To obtain a RAN number please contact us either by e-mail at or telephone on +371 29225156
  • If the part was installed and failed, please take a few moments & describe the failure. Please be sure to include the Invoice Number in your correspondence.
  • Returned parts need to be returned within 30 days of purchase.
  • All items to be returned must be preapproved.
  • All items must be new, and in saleable condition.
  • Freight charges must be prepaid.

Re-stocking Policy:
If you purchase an item from SIA Group Dynamics and decide to return it, you can do so without any extra fees as long as the item is a standard SIA Group Dynamics stock item and is unopened in its original packaging. However, if the item was a special order (non-SIA Group Dynamics stock), a restocking charge of 50% plus any expenses incurred would be applicable. Please note that when you return an item, you will be responsible for all shipping, freight, and import tax costs incurred during the process. Also, we will only give you a refund after our designated representative has verified the condition of the returned parts.

In summary, if you want to return a standard SIA Group Dynamics item that is unopened and in its original packaging, you can do so without extra charges. But, if it is a special order item, a restocking fee and incurred expenses will be applied, and you will be responsible for all shipping and import costs associated with the return. Once we verify the condition of the returned parts, we will issue a refund.

* Minimum Order:
There is a minimum order charge of 25.00 euros for orders under the value of 100.00 euros, except by prior agreement with our spare parts department.

Special Orders:
If non stock parts are ordered on a customers behalf, then we will initially charge a 50% prepayment and the remainder will be charged when all relevant shipping costs have been calculated.

Limitation of Liability:
In no event shall our liability exceed the purchase price of the commercial laundry spare parts. We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the parts.

Pricing and Discounts:
These Website Terms and Conditions ("Terms") govern your use of the Group Dynamics website and outline the pricing and discount policy for our valued clients. By accessing or using the Website, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using the Website.

Dynamic Discounts:
At Group Dynamics, transparency and fairness in pricing are paramount. Please note that the prices listed on our website or conveyed through other channels are subject to change without prior notice, and we reserve the right to modify our pricing at any time.

All prices can be displayed in EUR, USD, or GBP and are exclusive of applicable taxes, fees, and shipping charges. We have instituted a dynamic discounting system designed to enhance your purchasing experience. This system calculates discounts based on the size of each individual order, ensuring that the discount you receive is directly proportional to the volume or value of the specific order you place with us.

Our dynamic discounting system goes beyond conventional approaches. It allows for personalized discounts that reflect the unique value and scale of your business with us. Our overarching goal is to treat all clients fairly, providing a personalized experience that aligns with individual needs.

The discount applied will be determined by the order's volume or value, guaranteeing a fair distribution of discounts among our diverse clientele. We are committed to delivering competitive pricing that caters to your specific requirements, making your partnership with Group Dynamics a truly valuable and customized experience.

Fair Treatment and Personalized Discounts
Our goal is to treat all clients fairly and provide a personalized experience. By tailoring discounts to the size of the order, we can offer competitive pricing that aligns with your specific needs.

The discount applied will be based on the order's volume or value, ensuring a fair distribution of discounts among our diverse clientele.

Pricing Modifications
While we make every effort to maintain accurate and up-to-date pricing information, errors may occur. In the event of a pricing error on the Website or in any communication, we reserve the right to correct the error and provide you with the accurate pricing information.

If you have placed an order based on an incorrect price, we will contact you to inform you of the error and provide options for proceeding with the order.

Disclaimer of Warranties
We strive to provide accurate and reliable information on the Website. However, we do not warrant the accuracy, completeness, or reliability of any information or content on the Website.

Your use of the Website is at your own risk. We disclaim any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability
In no event shall SIA Group Dynamics, its affiliates, or their respective directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or any products or services purchased through the Website.

SIA Group Dynamics's liability, if any, shall be limited to the maximum extent permitted by applicable law.

Modifications to Terms
We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically for any updates or changes.

Please note: it is your responsibility to advise us (in writing) exactly what documentation needs to accompany spare parts for your given area or country. If you are not sure, then contact your local customs point.

Shipping charges are the combination of Freight Charges, SIA Group Dynamics Handling charges. Normal freight charges are approximately €30.00 for individual parts orders. Please note however that does not apply to International orders. The shipping & handling charges increase for heavier and larger items. For example motors, drums and laundry carts are heavier and bulkier items and the shipping charges will increase accordingly.

Next Day Air, Second Day Air, and Saturday Delivery shipping options are also available - shipping charges are available upon materials quoted. Please put in the comment box of your order that you would like to be quoted for any expedited shipping service. Parts are generally shipped the next business day after order is received.

Typographical Errors
SIA Group Dynamics makes every effort to assure accurate pricing and descriptions. Unfortunately, SIA Group Dynamics is not responsible for typographical errors. Manufacturers part numbers & illustrations intended for identification purposes only. Pictures and diagrams are supplied when and wherever possible, but You as the client take on the final responsibility of accepting that the part is correct for your needs. This includes sizes, weights and units of measure pertaining to the part.

Receiving Shipments
Accidents happen, thankfully not very often. Please inspect all of your shipments closely and make notations of any visible abuse, damage or missing pieces on the freight bill before signing it. Packages are delivered to the freight carrier in good condition; the carrier is responsible for all damages while in transit. Carriers will attempt to deny or reduce claims that do not have the proper notation on the freight bill. Inspect all shipments for concealed damage upon delivery. The carrier must be notified immediately on any damage claim, concealed or otherwise. Failure to follow the above procedure can forfeit any rights of recovery.

You have the right to refuse part or all of the order if you see any visible damage to the exterior of the boxes. Have the driver sign the freight bill, keep a copy and then notify us. We will explain how to proceed depending on the type of damage or pieces missing.

We at SIA Group Dynamics Laundry Equipment provide the best Quality Parts and Equipment to our customers. All parts are supplied as original (from the manufacturer). All of our shipments are FOB, Mfg and prepaid so it is your responsibility to make sure the freight carrier delivers your parts and equipment in good condition.

Please don't hesitate to contact us if you have any questions concerning this topic.

Multiple brands spare parts orders
When you need spare parts for your equipment or machinery, it's often necessary to source them from different brands. However, ordering from multiple brands can make the process more complex, as each brand may have different pricing, shipping, and handling requirements.

To ensure accuracy and transparency in your order, we'll create two separate proformas - one for each brand (unless it's a stock item). By separating the spare parts by brand, we can provide you with a clear and detailed cost breakdown for each set of spare parts, including any applicable taxes, shipping fees, and handling fees.

Having multiple proformas for your order also allows you to easily compare prices between different brands. This can help you make an informed decision about which brand to choose for your spare parts needs.

At the same time, we understand that the ordering process can be overwhelming. That's why our customer service team is always ready to help answer any questions or concerns you may have. We want to make the process as simple and straightforward as possible for you.

Ordering Parts - Terms and Conditions

  • Unless items are too large or heavy they will ship by DHL Express. Rush orders may go next day or second day by DHL at additional cost. Larger items will shipped by truck.
  • Freight is included in the prices shown (if available).
  • Lead times and availability relates to working days - Monday, Tuesday, Wednesday, Thursday & Friday. This excludes weekends & public holidays.
  • Terms: Bank or Paypal.
  • Sales tax is collected in Latvia.
  • Part warranties are in accordance with each manufacturers policies. Please note: no commercial laundry equipment manufacturer offers a labour reimbursement warranty.
  • The warranty covers defects in materials and workmanship, but does not cover damage caused by improper installation, use, or maintenance. Customers are responsible for all shipping costs associated with warranty claims manufacturing defects only. Please note that warranty does not include Belts, Bearings, Control panel buttons and switches, Consumable components, Drive chains, Electrical wiring and connectors, Filters, Flexible hoses, Gaskets, Gear oils, Gears and cogs, Heating elements, Ignitors, Keypads, Lubricants, Paddles and agitator fins, Pump impellers, Sealant, Solenoid valves, Springs, Thermostats, Detergent dispensers, Batteries etc.
  • All bank charges are paid for by the buyer - more information
  • Title will not transfer to buyer until transaction has cleared and full payment is received
  • Prices are subject to change without notice.

Free delivery:
Only applies to EU shipments within the continuous European Union via Ground shipping. Does not apply to bearings, trunnions, drain valves, motor & gears, glass items, drums, inner baskets, motors, panels, soap, drain valves, spiders or other bulky, heavyweight, oversized items. Cannot be combined with any other offers. Only one offer per order.

Export Customers - Please Note:
The prices displayed for the products or services do not include the expenses related to processing any export documentation, unless it is explicitly mentioned. The export documentation mentioned includes EUR1, AT.R, EC, Arab-British or Egyptian certified, chamber of commerce and legalized Certificates of Origin, and any other documentation required for exporting the products or services. However, Saber certification is currently unavailable.

If the recipient of the products or services requires any of the aforementioned export documentation and it is not explicitly mentioned in the pricing details, it is their responsibility to inform us of the requirements. Failure to do so may lead to delays in the delivery of the products or services, and the costs incurred for processing the necessary documents will be charged subsequently. Therefore, it is important to communicate any such requirements to us in a timely manner to avoid any inconvenience or additional expenses.

If you would like to order something from us over the phone, it's easy! Just call us at +371 2922 5156 if you prefer to speak in English, or at +371 2563 9959 if you prefer to speak in Russian. Our normal business hours are Monday to Friday, from 10:00 am to 5:00 pm (GMT+2).

If you have any questions, concerns, or require further clarification regarding our pricing and discount policy, please contact our customer service team by clicking here.