GENERAL TERMS AND CONDITIONS OF SALE
Note: Group Dynamics parts pricing policy for the Internet is different and separate from phone orders and walk-in orders. Group Dynamics Parts on the Internet rewards customers who order parts through the Internet with substantial discounts. Group Dynamics realizes that not everyone is "high tech" and still provides regular parts service to our customers who want to talk to a real person. The choice is yours to "click and save". All parts supplied are obtained from the manufacturer, if any parts are not original then you will be informed on the proforma invoice before payment. Group Dynamics’s prices, tariffs and offers are non-committal and without any engagement on Group Dynamics’s behalf.
When goods or services are sold to a company across a border within the EU, either the buyer pays the sales country's VAT to the seller, or it is possible to register the transaction as an inter-company sale with no VAT being collected. If VAT has been paid the buyer can include it in their VAT accounts just like VAT paid locally. When goods or services are sold to a private person across a border within the area, the buyer usually pays the sales country's VAT to the seller, and does not pay any local VAT.
Group Dynamics offers a Guarantee on all the products we sell. If the parts are incorrect, return them within 30 days of purchase for a refund *(see restocking policy below). Group Dynamics will replace the parts, credit you or refund your money, your choice. Buying parts nowadays should be easy, not a hassle.
Information on our customers and purchases are held in the strictest confidences and shall not be distributed outside of our company. Our Group Dynamics customers can feel secure, because no SIA Group Dynamics customer information has ever been sold or exchanged to any mail order companies.
SIA Group Dynamics informs that by indicating your e-mail address, you agree that it is included in the database and may be sent from the website www.groupdynamics-laundry.com notice / reminder of the started but not completed orders of goods.
When using the website www.groupdynamics-laundry.com, you agree that SIA Group Dynamics or any third party acting on behalf of www.groupdynamics-laundry.com can collect and store data that allows you to track and list:
- the total number of visits to websites
- provider domain names,
- IP addresses
- other data, the purpose of which is the purpose of system administration, as well as to control the use of the website www.groupdynamics-laundry.com and organize its improvement.
The data collected and accumulated by SIA Group Dynamics on the Internet site www.groupdynamics-laundry.com for information purposes and for the purpose of statistical purposes is also allowed to be transferred to other companies. The data that I can identify a person is NOT DISCLOSED IN THIS PROCESS, NOT ALLOWED TO THIRD PARTIES, EXCEPT FOR ANY "CREDIT" TYPE OF ORDER AND THE REQUIREMENT TO CHECK PERSONAL DATA.
SIA Group Dynamics does not associate the user's IP address and e-mail address with the data allowing to identify this user. This means that every user's session will be registered, but the website www.groupdynamics-laundry.com will remain anonymous.
All materials that are sent or entered on the website www.groupdynamics-laundry.com become the property of SIA Group Dynamics, which SIA Group Dynamics as the owner of the website www.groupdynamics-laundry.com is entitled to use for its own purposes, except for the natural person data.
Please note that by presenting your e-mail address or sending any information to the website www.groupdynamics-laundry.com, you have agreed that SIA Group Dynamics is entitled to use these data only for the above-mentioned purposes.
SIA Group Dynamics will confirm each order with an e-mail within 24 hours of a business day (Monday - Friday). After receipt of payment Group Dynamics strives to ship orders that are available in stock within 24 hours of a business day. Parts not in stock will be ordered from the factory and an estimated delivery date will be given.
SIA Group Dynamics will gladly accept the return of any purchased item. SIA Group Dynamics will credit the account (or method of payment) once the part has been received and all the information supplied.
The following terms apply to returned items:
- If the item was unused, please return it to SIA Group Dynamics with the original Invoice Number and it MUST be accompanied by a RAN# (Return Authorization Number). To obtain a RAN number please contact us either by e-mail at firstname.lastname@example.org or telephone on +371 29225156
- If the part was installed and failed, please take a few moments and describe the failure. Please be sure to include the Invoice Number in your correspondence.
- Returned parts need to be returned within 30 days of purchase.
SIA Group Dynamics will gladly accept the return of any SIA Group Dynamics purchased item with No restocking charge to the customer as long as the item is a standard Group Dynamics stock item. A restocking charge of 50% + all incurred expenses would be made for any special order (non-SIA Group Dynamics stock) items. Also, the customer is fully responsible for all shipping freight and import tax costs incurred with the returning of the parts back. A refund will be given only when the returned parts are checked by our designated representitive.
* Minimum Order
There is a minimum order amount of €600.00, except by prior agreement with our spare parts department.
If non stock parts are ordered on a customers behalf, then we will initially charge a 50% prepayment and the remainder will be charged when all relevant shipping costs have been calculated.
Please note: it is your responsibility to advise us (in writing) exactly what documentation needs to accompany spare parts for your given area or country. If you are not sure, then contact your local customs point.
Shipping charges are the combination of Freight Charges, SIA Group Dynamics Handling charges. Normal freight charges are approximately €30.00 for individual parts orders. Please note however that does not apply to International orders. The shipping & handling charges increase for heavier and larger items. For example motors, drums and laundry carts are heavier and bulkier items and the shipping charges will increase accordingly.
Next Day Air, Second Day Air, and Saturday Delivery shipping options are also available - shipping charges are available upon materials quoted. Please put in the comment box of your order that you would like to be quoted for any expedited shipping service. Parts are generally shipped the next business day after order is received.
SIA Group Dynamics makes every effort to assure accurate pricing and descriptions. Unfortunately, SIA Group Dynamics is not responsible for typographical errors. Manufacturers part numbers & illustrations intended for identification purposes only. Pictures and diagrams are supplied when and wherever possible, but You as the client take on the final responsibility of accepting that the part is correct for your needs. This includes sizes, weights and units of measure pertaining to the part.
Please e-mail us at email@example.com
Accidents happen, thankfully not very often. Please inspect all of your shipments closely and make notations of any visible abuse, damage or missing pieces on the freight bill before signing it. Packages are delivered to the freight carrier in good condition; the carrier is responsible for all damages while in transit. Carriers will attempt to deny or reduce claims that do not have the proper notation on the freight bill. Inspect all shipments for concealed damage within seven days. The carrier must be notified within 10 days of delivery on any damage claim, concealed or otherwise. Failure to follow the above procedure can forfeit any rights of recovery.
You have the right to refuse part or all of the order if you see any visible damage to the exterior of the boxes. Have the driver sign the freight bill, keep a copy and then notify us. We will explain how to proceed depending on the type of damage or pieces missing.
We at SIA Group Dynamics Laundry Equipment provide the best Quality Parts and Equipment to our customers. All parts are supplied as original (from the manufacturer). All of our shipments are FOB, Mfg and prepaid so it is your responsibility to make sure the freight carrier delivers your parts and equipment in good condition.
Please don't hesitate to contact us if you have any questions concerning this topic.
Ordering Parts - Terms and Conditions
- Unless items are too large or heavy they will ship by Standard DHL. Rush orders may go next day or second day by DHL at additional cost. Larger items will shipped by truck, freight collect from their manufacturing point.
- Freight is not included in the prices shown.
- Lead times and availability relates to working days - Monday, Tuesday, Wednesday, Thursday & Friday. This excludes weekends & public holidays.
- Terms: credit card or check. If you wish to use a personal or company check, may we recommend a cashier’s or certified check instead. This will expedite the ordering and shipping process.
- Sales tax is collected in Latvia.
- Part warranties are in accordance with each manufacturers policies. Please note: no commercial laundry equipment manufacturer offers a labour reimbursement warranty.
- The warranty covers manufacturing defects only. Please note that this does not include consumables such as belts, filters, sealant, adhesive, gear oils etc.
- All bank charges are paid by the customer.
- Title will not transfer to buyer until transaction has cleared and payment is received
- Prices are subject to change without notice.
Only applies to EU shipments within the continuous European Union via Ground shipping. Does not apply to bearings, carts, drain valves, hoses, motor & gears, glass items, drums, inner baskets, motors, panels, soap, spiders or other bulky, heavyweight, oversized items. Cannot be combined with any other offers. Only one offer per order.
Export Customers - Please Note:
The prices shown exclude the cost of processing any export documentation unless specifically stated. This includes EUR1, AT.R, EC, Arab-British or Egyptian certified and legalised Certificates of Origin and all other related export documentation. If these are required and not shown it is the responsibility of the recipient to inform us of the documentation requirements. Failure to do so could delay the delivery of goods and costs for processing documents will be subsequently charged.
To place a telephone order, just call us on +371 29225156 (English speaking) or +371 25639959 (Russian speaking) during our normal business hours. We are open Monday to Friday, 10:00 am to 17:00 pm. (GMT+2)